The Central Bank of Nigeria (CBN) has refunded N89 billion to 23,500 bank customers for complaints in three years which bordered on irregular deductions, unusual charges among others.
This was disclosed by the Head of Customer Protection at the Central Bank of Nigeria (CBN), Daramola Atanda in Calabar, Cross River State, during an annual fair to inform the public about the CBN’s services and address concerns regarding banking in Nigeria.
He said the total number of complaints from customers of banks as at June was 23,526 while 22,173 had been resolved.
Atanda said, “I can confirm that over N89bn has so far been paid to 23,500 bank customers in the last few years in respect of their complaints on charges and deductions.
“We do ensure that gullible customers are not unduly deprived of their rights.
“We encourage customers to seek to know how their monies are being banked and complain, if they have a need to.”