The Nigerian Civil Aviation Authority (NCAA) has announced that it would begin public sensitisation for air travelers, which will further enlighten them on steps to take when their flights are delayed or cancelled.
The DG of the Aviation Authority, Capt. Musa Nuhu, made this known to newsmen in Lagos at the weekend.
He said the sensitisation would enable the agency respond appropriately in cases where their rights are violated by airlines.
The NCAA head also said that the law on 100 per cent refund on air tickets in cases of a three-hour delay is not new to the Nigerian Civil Aviation Regulation (NCAR), stressing that it was established by the Nigerian Government and has been since 2015.
Before the 2015 amendment to the extant regulations, airlines were supposed to pay 100 per cent compensation to passengers after two hours of delay, but the regulatory agency amended it to three hours in order to accommodate the complaints of the indigenous airlines and in a bid to ensure fair play.
Nuhu, however, clarified that in the case of natural phenomenon, the agency will not met out sanctions to the airlines, as that can be described as a force majeure.
He also noted that Air Operators’ Certificates (AOCs) have been given to airlines based on the fact that they would obey all civil aviation rules.
Nuhu maintained that once any of the carriers is found wanting, the agency would take actions against the airline immediately.